Terms and conditions

Course Cancellation Terms & Conditions

  1. Cancellation by Participant

• Notice Period: Cancellations must be made in writing (email acceptable) at least 14 days before the course start date.

  1. Refund Policy:

• Cancellations made 15 or more days before the start date: Full refund (minus any admin fees). • Cancellations made less than 13 days before the course start date: No refund. • Non-attendance: Failure to attend without prior notice will be treated as a cancellation with no refund.

  1. Cancellation by Course Provider

• The provider reserves the right to cancel or reschedule courses due to unforeseen circumstances, including but not limited to low enrolment, instructor illness, or venue unavailability. • If a course is cancelled by the provider: • Participants will be offered a full refund or transfer to another course/date. • The provider is not liable for any personal expenses incurred (e.g., travel, accommodation).

  1. Transfer Policy

• Participants may request to transfer to another course or date, subject to availability and 3 days notice. • Transfer requests made less than 2 days before the course start date may incur an administration fee.

  1. Online Courses / Digital Content for in person courses. (Access send from 12 days prior to the course date)

• Once access has been granted to online content, refunds are not available unless there is a technical issue that prevents access. • Refunds are not provided for partial completion of the course.

  1. Exceptional Circumstances

• Exceptions may be made for medical emergencies, bereavement, or other serious personal circumstances, at the provider’s discretion. Proof may be required.

  1. Contact for Cancellations

All cancellation or transfer requests must be sent to: Admin@buildingfromthegroundup.com or call: +44 (0) 113 450 5401